Please note Curvaceous do not start shipping until Friday 3rd January 2020 with express post being prioritised.
Please allow 2 to 4 business days dispatch on regular mail through boxing day sales. Thank you
Australian Delivery Details
Express Post Flat Rate $12.99 Australia Wide - orders received by 10pm Sydney time are dispatch next business day
Flat Rate Post $8.99 Australia Wide - Allow 2 business days before we dispatch
Free Post For Orders Over $120 - Allow up to 3 business days before dispatch (removed through boxing day sales)
Australia Express Post is an option at checkout. The Express Post Network covers 80% of Australian addresses. Places outside this network will receive the fastest possible delivery. Whilst we make every effort to ensure we post in the time frames given, on occasion through sales or busy periods delivery can be delayed by either us or Australia Post.
Curvaceous is based in Penrith NSW our postcode is 2750 you can find out more on express post to your postcode here.
Click the link above to find out estimated time frames to your delivery address, keeping in mind our dispatch times must be added.
We highly recommend taking express post from November in the lead up to Christmas which sees many delayed parcels under regular shipping.
It is your responsibility to ensure full mailing details are given, including the business name if going to a business should a parcel be returned for incomplete mailing details not only is there a charge by Australia post to return but there is a re-post charge for us to send again. Curvaceous does not pay for postage charges on incorrect or incomplete addresses.
Cancellation Policy - We are rarely unable to make changes, cancellations to orders once placed, however if we are able to cancel an order for you, we will try our best, orders that we are able to cancel, will be refunded less 6% to cover fees charged on payments received. We will not refund postage if the order has already been packed as once the labels are printed these have been paid for. If you received free post then we will refund also less 6% fees and the postage we would have paid.
We send all parcels with signature on delivery, should you choose to have your parcel left in a safe place either by notes at checkout or changing on your mypost account, we are not liable for "missing mail" claims on parcels left at the door.
Pick Up Order From Showroom -
Mon, Tue & Thur 9-1pm
Wednesday & Friday 8:30-3pm
Check our showroom open dates for available Saturdays
We currently only ship to New Zealand at a flat rate of AU $14.99 (up to 10 business days) or express international AU $19.99 (up to 7 business days) Please note large homewares or breakables can not be sent to New Zealand. Orders too large for express post will automatically be changed to regular mail and difference refunded.
Duties & Custom Charges - You are responsible for import duties and or any taxes, which is paid by the recipient directly to the NZ customs service. Please be aware of your thresholds in your country. Usually orders under AUD$175 are duty free.
Declining to pay and having the order sent back will incur a refund less 15% of total order value. You can check your duties estimation here
We do not guarantee Australia Post's or NZ post time frames, we do the best we can to ensure we post on time, but we then rely on the postal companies to deliver on time.