You’ll find everything you need to know about curvaceous deliver here, but if you have a question that isn’t covered, please contact our Customer Service team
Mail Through Covid - Post taken with the free post option or regular mail are all experiencing delays, some taking 2-3 weeks, if you are in a hurry for your parcel please take express post whilst not a guaranteed overnight service this is still prioritised and faster with Australia Post.
Please know that everything is different since Covid for mail delivery. September sees the surge of online buying for the Christmas season which again is going to cause delays for the time it takes for mail to be received. Unfortunately we can't make parcels go faster or give explanations to why your parcel one week may arrive quicker than another week.
Parcels may take different routes to what you normally see to sort, again this is causing delays.
Curvaceous always dispatch within our time frames given for each mail service and will continue to do so for our customers.
Express post is no longer an overnight service as announced by Australia Post but is still being prioritised by Australia Post over regular.
Q: What shipping provider do you use?
A: Curvaceous use Australia Post for all parcels
Q: How long will my delivery take?
A: This can vary depending on the postage method you take and your postcode. We offer the following options.
Express Post $12.99 Flat Rate - We guarantee orders received by 10pm Sydney time, will be dispatch next business day.
Flat Rate $8.99 Australia Wide - 2 business days before we dispatch.
Free Post For Orders Over $139 - 3 business days before we dispatch.
Curvaceous is located in NSW. You can check delivery time with Australia Post by using our dispatch time frames and our sending postcode of 2750 (Penrith) and your postcode here https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Q: What happens if I am not at my delivery address when the parcel is delivered?
A: All our items are sent "Signature on Delivery" meaning Australia Post are required to Deliver goods and get a signature for the delivery. If no one is available at the time of delivery Australia Post will leave a card for you and take your parcel to the nearest post office for you to collect within 7 business days. You are welcome to request “Safe Drop” via Australia Post should you require it. Please note: Should you choose to have your parcel left in safe place, we are not liable for “missing mail” claims on these deliveries, we do not reimburse, refund or resend if you choose "safe drop" as an option. More details on Safe Drop can be found here: https://auspost.com.au/mypost/how-to/deliveries.html?about=safe-drop
Q: Do you deliver to work addresses?
A: Yes, we’re happy to deliver to your work address. Just be sure to put as much information as possible in your address details, including the business name.
Q: Do you deliver to PO boxes?
A: Yes, we can deliver to PO boxes, no problem.
Q: What if I have made an error in my delivery address?
A: Please check the address details you enter at checkout carefully, Curvaceous use this address to send your goods. If you supply an incomplete or wrong mailing address this will often have a return to sender charge from Australia post of $13 and a resend postage charge will also need to be paid. Alternatively we can refund less all associated postage costs for incorrect delivery details given.
Q: Can I track my order?
A: We will send you a tracking number with your order dispatch email.
Q: Do you ship overseas?
A: We currently only sent to New Zealand at $14.99 regular mail (currently suspended) or express international $19.99. Both of these methods have parcel tracking.
Q: Is there any more to pay for International Orders?
A: No there are no duties to pay on top
Q: What if I have given a wrong address?
A: If you have not supplied the correct address or incomplete address and the parcel is returned to us, this will incur the $13 postage that is charged to send back to us as well as a re-post fee if you would like your parcel sent again.
Q: Can I cancel my order?
A: We are unable to make changes, cancellations to orders once placed, however if we are able to cancel an order for you, we will try our best, orders that we are able to cancel, will be refunded less 10% to cover fees charged on payments received. We will not refund postage if the order has already been packed as once the labels are printed these have been paid for. If you received free post then we will refund also less 10% fees and the postage we would have paid.
New Zealand Customers
We only have international express at present as a postage option due to the delays in international mail and this mail being prioritised still but mail to NZ is taking 1-2 weeks.