Q: What shipping provider do you use?
A: Curvaceous use Australia Post for all parcels
Q: How long will my delivery take?
A: This can vary depending on the postage method you take and your postcode. We offer the following options inside Australia.
Express Eparcel Post $12.99 Flat Rate - We guarantee orders received by midnight Sydney time, will be dispatch next business day. Express Eparcel is not guaranteed an overnight service however is the fastest delivery possible as per the Australia Post website with most parcels being received in 1-3 business days from dispatch. https://auspost.com.au/sending/delivery-speeds-and-coverage
Flat Rate $8.99 Australia Wide - 2 business days before we dispatch.
Free Post For Orders Over $200 up to $500 - 3 business days before we dispatch.
Please note through sales periods it is busy and we do have delays to ALL above time frames, please be patient as we are working as fast as possible to get your goodies out
Curvaceous is located in NSW. You can check delivery time with Australia Post by using our dispatch time frames and our sending postcode of 2750 (Penrith) and your postcode here https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Q: What happens if I am not at my delivery address when the parcel is delivered?
A: All our items are sent "Signature on Delivery" meaning Australia Post are required to Deliver goods and get a signature for the delivery. If no one is available at the time of delivery, you will need to collect from your local post office within 7 business days. You are welcome to request “Safe Drop” via Australia Post should you require it. Please note: Should you choose to have your parcel left in safe place, we are not liable for “missing mail” claims on these deliveries, we do not reimburse, refund or resend if you choose "safe drop" as an option. More details on Safe Drop can be found here: https://auspost.com.au/mypost/how-to/deliveries.html?about=safe-drop
Covid update - A signature on delivery can be from the postal contractor without you present.
Q: Do you leave at the door
A: It is your responsibility on how you would like your goods delivered as you are sent notification with your tracking. You can change your delivery preferences to be left at the door via your My Aus Post account. If you made a mistake on your address you can also change this.
Q: Do you deliver to work addresses?
A: Yes, we’re happy to deliver to your work address. Just be sure to put as much information as possible in your address details, including the business name.
Q: Do you deliver to PO boxes?
A: Yes, we can deliver to PO boxes, no problem.
Q: What if I have made an error in my delivery address?
A: Please check the address details you enter at checkout carefully, if you have made an error once you receive your tracking number you can update your delivery address via your My Aus Post account, more can be found on this here https://auspost.com.au/receiving/manage-deliveries-in-transit
Q: Can I track my order?
A: We will send you a tracking number with your order dispatch email.
Q: Do you ship overseas?
A: We currently only send to New Zealand express international $19.99 which also includes tracking and is arriving within 3 to 10 business days
Q: Is there any more to pay for International Orders?
A: No there are no duties to pay on top
Q: What if I have given a wrong address or do not collect my parcel from the post office?
A: If you have not supplied the correct address or incomplete address and the parcel is returned to us or not collected your parcel from the post office, this will incur the $12 postage that is charged to send back to us as well as a re-post fee if you would like your parcel sent again. Should you wish to cancel the order a refund is given less all postage costs. Should your order have been sent with free post this is only once, a postage fee will be charged to resend any orders incorrectly addressed or not collected.
Q: Can I cancel my order?
A: We are unable to make changes, cancellations to orders once placed, however if we are able to cancel an order for you, we will try our best, orders that we are able to cancel, will be refunded less 10% to cover fees charged on payments received. We will not refund postage if the order has already been packed as once the labels are printed these have been paid for. If you received free post then we will refund also less 10% fees and the postage we would have paid.