Returns To Curvaceous
No matter where you live in Australia, you can now return your order for a flat rate of $9.15 through Australia Post by clicking here If you have any difficulties with the Australia Post return link, please contact Australia Post as it is their service.
Curvaceous accept returns for change of mind, incorrect size or any reason on all full or permanent slash down priced items.
Please send back quickly just as we send quickly to you, Curvaceous must receive your parcel by day 14 from your receipted delivery date for a refund or website credit of your purchase price of items less any postage costs. Returns after this time are not accepted and will be sent back to the customer
Returns must be free of animal hair, deodorant or perfume odours, unworn, not scrunched up and with tags in the same condition we sent. Any returns with these issues will be firmly rejected.
Due to lockdowns happening on and off these days, you may wish to use a service that you can book where your parcel is picked up from your place of residence to send back, so your parcel is still received within return period.
Australia - https://www.sendle.com/
NZ - https://www.nzpost.co.nz/pay-print-postage-online
Return Processing Time
We process returns within 1 business days to 5 business days. Curvaceous is not responsible for parcels not received, please keep your tracking number of your parcel in case you need this to follow up any missing or lost mail not received.
Returns For A Web Credit
If you are returning for a website credit, we will email once the return has been processed and the web credit on your account ready for you to use. To use your web credit you must login to your account before shopping.
All Sales Final Items Noted On The first line of the product description are final we do not refund or accept returns on these items so please choose carefully as these are often heavily discounted and are final clearance. Mystery bag promotion items are all sales final and can not be returned.
Multiple Sizes - Orders that carry multiple sizes of the same garment to "try on" will be subject to a 10% restock fee on return, we provide all measurements, descriptions and are happy to answer all questions but do not offer "try multiple sizes to buy" service.
Exchanges - In order to keep costs down we do not process exchanges. Your return will be processed as a refund or web credit if this is what you have opted for and you will need to place a new order. If you are opting for a web credit, you will be notified by email once this has been processed. Once processed ensure you login to your Curvaceous account where you will find your web credit to use on your next order.
Did we make an error? Please use the contact us page or email us before sending your item back so we can rectify this for you. We have had to implement *An exact exchange of size and style" policy that will be sent on claims of fault or damage. Any items claiming faulty or damage wanting different sizes or items are payable by the customer.
Damaged Goods Curvaceous will not accept returns once tags have been removed and the garment is worn, fabric pulls, tears, holes can happen from wear or incorrect care from a customer and will not be accepted. Please check your items upon receiving before removing any tags, if a fault is found contact us within 2 days of your delivery so we can remedy for you.
We do not under any circumstance accept returns of earrings, lingerie or hosiery due to the personal nature or health regulations.
Postage Curvaceous refund cost of goods, we do not refund postage costs. Should your order have free post and your returns see your order fall below the free post offer a refund is granted less the applicable post charge that would have been on the order amount.
Please do not send back Return to sender, any orders received this way will be refunded or credited less the restock and post fee at this end of $15.
How To Return - On the back of your invoice is your return form, fill it out, pop that with your item/s into a post bag, affix postage and send to the returns address on the return form. Returns received after 14 days of your receipted delivery date are not accepted.
If you paid with PayPal you can claim your return postage find out more here.
Returns paid with Afterpay Or Zip – Orders placed on Afterpay/Zip eligible for a refund are processed via Afterpay/Zip and they will adjust your payment schedule or complete refund of payments made to date. Orders eligible for web store credit means your Afterpay/Zip schedule remains the same.
Returns On Promotions - Where clothing is purchased with a gift the gift or bonus must also be returned. If you are unable or do not return the gift or bonus or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus you have kept.
Returns On Discount Offers i.e buy one get one free, Buy 3 Items Receive % OFF. If you return part of an order that was from a discount offer and this return has your order fall out of the discount offer the discount becomes null and void. The discount that would have been received will be deducted from the returned item/s
Returns On Free Post Promotions - If you are returning items that had a free post offer or included in the price of the garment and your return/s have your order fall below the free post offer or you return the item that had postage included, a refund or store credit is processed less the postage that would have been applied of $8.99.
Returns outside our 14 day return policy At our discretion we can issue a website credit or a refund less a 10% restocking fee.
NZ Returns - We accept returns for 14 days. Please affix postage to your parcel and send back to the address on your return form, So long as your parcel is posted inside 7 days from receipted delivery we will still process your return as we do understand through Covid international parcels are taking 2-4 weeks to arrive.
Responsibility Of Returns Curvaceous are not responsible for any mail not received, keep your tracking numbers and receipts, any lost of missing mail will need to be followed up by you as we are not the sender of the parcel.
Cancellation Of Order Customer requesting a cancellation of order, we can't guarantee any cancellations and no alterations can be done once an order is placed. if your order is awaiting packing a refund is processed less a 10% restock fee (Sorry but payment fees are not refunded to us, staff wages to pick your order has already happened or staff cancelling orders and putting stock back in the system has happened, as small business we must implement the restock fee on cancellation of an order. If your parcel has already been packed we are unable to cancel your order.
Purchases made in store you are lucky enough to be able to try on before purchase it is for this reason that we do not exchange or refund instore purchases.
Returns can not be delivered in person to the showroom
Return policy does not affect your consumer rights of a replacement or if we are unable to fulfil this a full refund for faulty items