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Returns

Returns To Curvaceous  

No matter where you live in Australia, you can return your order for a flat rate of $9.15 through Australia Post by clicking here If you have any difficulties with the Australia Post return link, please contact Australia Post as it is their service

Full Price & Permanent slash down price items – Curvaceous will accept returns for a refund or web credit providing we receive within 14 days, tags are attached, items unworn and in the same condition sent

Extra % OFF Sale Periods – Curvaceous at times do sales with a further % off, we will accept a return for change of mind which includes size not fitting for a web credit only

All Sales Final Items Noted on first line of the product description. All sales are final we do not accept returns on these items for change of mind which includes not fitting, so please choose carefully and check measurements as these are often heavily discounted.

Return policy does not affect your consumer rights of a replacement or if we are unable to fulfil this a full refund for faulty items including all sales final items.

Please send back quickly just as we send quickly to you, Curvaceous must receive your parcel by day 14 from your receipted delivery date. Sorry, we do not have extended returns for the Christmas period
 
Condition Of Returns
Returns must be free of animal hair, deodorant, perfume odours, unworn, not scrunched up and with tags in the same condition we sent. Any returns with these issues will be firmly rejected.

Return Processing Time
We process returns within 1 to 4 business days. 

Returns For A Web Credit 
We will email once the return has been processed and the web credit is on your account ready for you to use.

Returns For A Refund
You will receive an email from your payment provider that the refund has been processed.

Exchanges - In order to keep costs down we do not process exchanges.

Did we make an error? Contact us before sending your item back so we can rectify 

Damaged Goods Whilst we take great care in ensuring your items arrive perfectly, from time to time we understand something can go wrong. Please do not remove tags until you have checked your items and are completely satisfied. If a fault is found contact us within 2 days of your delivery so we can remedy for you. We do not cover claims of fabric pulls, tears, holes, that can happen after wear, washing or care & if tags are removed. 

What can't be returned? Final sale clearance lines, Earrings, lingerie, hosiery or print to order items for change of mind. This policy does not affect your consumer rights of a replacement or if we are unable to fulfil this a full refund for faulty items

Postage Curvaceous do not refund postage costs.

How To Return - On the back of your invoice is your return form, fill it out, pop that with your item/s into a post bag, affix postage and send to the returns address on the return form.

If you paid with PayPal you can claim your return postage find out more here.    

Returns paid with Afterpay Or Zip – Orders placed on Afterpay/Zip eligible for a refund are processed via Afterpay/Zip and they will adjust your payment schedule or complete refund of payments made to date. Orders eligible for web store credit means your Afterpay/Zip schedule remains the same. 


Returns On Discount Offers & Promotions i.e Buy one get one free, Buy 3 Items Receive % OFF Buy $X to receive a free gift. If you return part of an order that was from a discount offer or gift with purchase and this return has your order fall out of the discount/ gift offer the discount/gift becomes null and void. The discount that would have been received will be deducted from the returned item/s If you keep the gift the value of the gift will be deducted from your return.

Returns On Free Post Promotions - If you are returning items that had a free post offer or included in the price of the garment and your return/s have your order fall below the free post offer or you return the item that had postage included, a refund or store credit is processed less the postage that would have been applied of $8.99. 


Multiple Size Buying .- We are small business and do not offer purchasing where multiple sizes are purchased to try on and send back the ones that do not fit for a refund. A web credit only will be given in this circumstance. We provide all measurements on garments, many photos, great descriptions and many products having videos with the item

Cancellation Of Order - Once your order is placed our system auto prints your order. By the time we see your email or over a weekend your order could be amongst 100's of others. If we are able to cancel your order a refund will be given less 10% to cover the fees from payment providers we are still charged, time and resources to find and change your order or you can opt for a full Curvaceous website credit. Please note that we can't guarantee always that we can cancel or change your order. 

NZ Returns - We accept returns for 14 days. We understand international mail can be delayed, so long as your parcel is posted back within 7 days of receiving we will process your return.

Responsibility Of Returns Curvaceous are not responsible for mail not received, please keep your tracking number of your parcel should you need to chase this up with the postal company used. Returns can't be dropped off in person to the warehouse.