Returns

                                                                                     returns-curvaceous-3.jpg 

 

No matter where you live in Australia, you can now return your order for a flat rate of $8.95 by clicking here

Curvaceous accept returns for change of mind, incorrect size or any reason on all full or permanent slash down price items to be received to us within 14 days of your receipted delivery date for a refund or website credit of your purchase price of items (we do not refund postage charges) Please return items inside this time to avoid disappointment as we adhere to our time frames. 

Returns after this time up to 21 days will be issued a website credit only at the discretion of Curvaceous, if the item has gone to sale, sold out we reserve the right to reject the return.

Returns must be free of animal hair, deodorant or perfume odours, unworn, with tags in the same condition we sent. We are sorry but any returns with these issues will be firmly rejected.

Curvaceous process returns within 3 to 7 business days, we ask you only contact us if you have had no correspondence with us after 7 business days of the return being received. Please keep your tracking numbers of your parcel.

All Sales Final Items Noted On The first line of the product description are final we do not refund or accept returns on these items so please choose carefully as these are often discounted to below cost and are final clearance. Mystery bag promotion items are all sales final and can not be returned.

Multiple Sizes - Orders that carry multiple sizes of the same garment to "try on" will be subject to a 10% restock fee on return, we provide all measurements, descriptions and are happy to answer all questions but do not offer "try multiple sizes to buy" service. 

Want To Exchange? If you want an exchange tick store credit or eligible items for a refund on your return form and place a new order.

Did we make an error? Please use the contact us page or email us before sending your item back so we can rectify this for you. We have had to implement *An exact exchange of size and style" policy that will be sent on claims of fault or damage. Any items claiming faulty or damage wanting different sizes or items are payable by the customer. 

We do not under any circumstance accept returns of earrings, lingerie or hosiery due to the personal nature or health regulations.

How To Return
 - On the back of your invoice is your return form, fill it out, pop that with your item/s into a post bag, affix postage and send to the returns address on the return form. Please do not post to the showroom address your return may not be received.


If you paid with PayPal you can claim your return postage find out more here.    

You can now also return for a flat rate of $8.95 anywhere from Australia by clicking here

Returns paid with Afterpay – We cannot refund in store, Afterpay orders must be posted back for refund processing, if you are local however and would like an exchange, we are happy to do this for you for orders returned within 14 days to store. Orders placed on Afterpay eligible for a refund are processed via Afterpay and they will adjust your payment schedule. Orders eligible for web store credit means your Afterpay schedule remains the same.

Returns On Promotions - Where clothing is purchased with a gift the gift or bonus must also be returned. If you are unable or do not return the gift or bonus or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus you have kept. 

Returns On Discount Offers i.e buy one get one free, Buy 3 Items Receive % OFF. If you return part of an order that was from a discount offer and this return has your order fall out of the discount offer the discount becomes null and void.The discount that would have been received will be deducted from the returned item/s

Returns On Free Post Promotions - If you are returning items that had a free post offer or included in the price of the garment and your returns have your order fall below the free post  offer or you return the free post item, a refund or store credit is processed less the postage that would have been applied of $8.99 postage.

Australia Post charge for Return to sender mail, any orders received this way will be refunded or credited less the restock and post fee at this end of $15.

Customer requesting a cancellation of order, we can't guarantee any cancellations or alterations once an order is placed. if your order is awaiting packing a refund is processed less a 10% restock fee (Sorry but payment fees are not refunded to us, staff wages to pick your order has already happened or staff cancelling orders and putting stock back in the system has happened, as small business we must implement the restock fee on cancellation of an order. If your parcel has already been packed we are unable to cancel your order. 

Purchases made in store you are lucky enough to be able to try on before purchase it is for this reason that we will exchange only for change of mind purchases.  

Return policy does not affect your consumer rights of a replacement or if we are unable to fulfil this a full refund for faulty items

 

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