No matter where you live in Australia, you can now return your order for a flat rate of $8.95 through Australia Post by clicking here If you have any difficulties with the Australia Post return link, please know you can go to your local Post office to do this for you.
Curvaceous accept returns for change of mind, incorrect size or any reason on all full or permanent slash down price items to be received to us within 14 days of your receipted delivery date for a refund or website credit of your purchase price of items (we do not refund postage charges) Sale clearance lines noted on the first description line are all sales final so please choose carefully.
Returns must be free of animal hair, deodorant or perfume odours, unworn, with tags in the same condition we sent. Any returns with these issues will be firmly rejected.
Due To Covid-19
We are not processing returns until a minimum of 4 business days and will have them processed within 7 business days. We ask you only contact us if you have had no correspondence with us after 7 business days of the return being received. Please keep your tracking numbers of your parcel.
All Sales Final Items Noted On The first line of the product description are final we do not refund or accept returns on these items so please choose carefully as these are often heavily discounted and are final clearance. Mystery bag promotion items are all sales final and can not be returned.
Multiple Sizes - Orders that carry multiple sizes of the same garment to "try on" will be subject to a 10% restock fee on return, we provide all measurements, descriptions and are happy to answer all questions but do not offer "try multiple sizes to buy" service.
Exchanges - We do not process exchanges. Your return will be processed as a refund or web credit if this is what you have opted for and you will need to place a new order. If you are opting for a web credit, you will be notified by email once this has been processed. Once processed ensure you login to your Curvaceous account where you will find your web credit to use on your next order.
Did we make an error? Please use the contact us page or email us before sending your item back so we can rectify this for you. We have had to implement *An exact exchange of size and style" policy that will be sent on claims of fault or damage. Any items claiming faulty or damage wanting different sizes or items are payable by the customer.
Damaged Goods Curvaceous will not accept returns once tags have been removed and the garment is worn, fabric pulls, tears, holes can happen from wear or incorrect care from a customer and will not be accepted. Please check your items upon receiving and if a fault is found contact us within 2 days of your delivery so we can remedy for you.
We do not under any circumstance accept returns of earrings, lingerie or hosiery due to the personal nature or health regulations.
How To Return - On the back of your invoice is your return form, fill it out, pop that with your item/s into a post bag, affix postage and send to the returns address on the return form. Please do not post to the showroom address your return may not be received and we accept no responsibility for parcels sent to the warehouse address that may be returned. Returns after 14 days are not accepted. Please send your returns back quickly just as we send your items quickly.
If you paid with PayPal you can claim your return postage find out more here.
You can now also return for a flat rate of $8.95 anywhere from Australia by clicking here
Returns paid with Afterpay Or Zip – Orders placed on Afterpay/Zip eligible for a refund are processed via Afterpay/Zip and they will adjust your payment schedule or complete refund of payments made to date. Orders eligible for web store credit means your Afterpay/Zip schedule remains the same.
We cannot refund in store, Afterpay/ Zip orders must be posted back for refund processing, if you are local however and would like an exchange, we are happy to do this for you for orders returned within 14 days to store.
Returns On Promotions - Where clothing is purchased with a gift the gift or bonus must also be returned. If you are unable or do not return the gift or bonus or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus you have kept.
Returns On Discount Offers i.e buy one get one free, Buy 3 Items Receive % OFF. If you return part of an order that was from a discount offer and this return has your order fall out of the discount offer the discount becomes null and void.The discount that would have been received will be deducted from the returned item/s
Returns On Free Post Promotions - If you are returning items that had a free post offer or included in the price of the garment and your return/s have your order fall below the free post offer or you return the item that had postage included, a refund or store credit is processed less the postage that would have been applied of $8.99.
Australia Post charge for Return to sender mail, any orders received this way will be refunded or credited less the restock and post fee at this end of $15.
NZ Returns - We accept returns for 14 days. Please affix postage to your parcel and send back to the address on your return form, So long as your parcel is posted inside 7 days from receipted delivery we will still process your return as we do understand through Covid international parcels are taking 2-4 weeks to arrive.
Responsibility Of Returns Curvaceous are not responsible for any mail not received, keep your tracking numbers and receipts, any lost of missing mail will need to be followed up by you as we are not the sender of the parcel.
Customer requesting a cancellation of order, we can't guarantee any cancellations or alterations once an order is placed. if your order is awaiting packing a refund is processed less a 10% restock fee (Sorry but payment fees are not refunded to us, staff wages to pick your order has already happened or staff cancelling orders and putting stock back in the system has happened, as small business we must implement the restock fee on cancellation of an order. If your parcel has already been packed we are unable to cancel your order.
Purchases made in store you are lucky enough to be able to try on before purchase it is for this reason that we will exchange only for change of mind purchases.
Return policy does not affect your consumer rights of a replacement or if we are unable to fulfil this a full refund for faulty items