Simply ensure your garment/s are returned within 14 days of your receipted delivery date
We are happy to offer a store credit, exchange or refund on any full priced item. Should you receive a faulty product we will send an exact exchange free of charge and pay for the postage back to Curvaceous, if we are unable to exchange a full refund will be offered.
Items purchased at sale or clearance are still able to be returned for a store credit or exchange only.
Returns paid with Afterpay - These can only be returned via the post, however if you are wanting an exchange and you would like to pop in store to do this you are more than welcome to.
Why Do You Have To Pay Return Postage - Free Post, Free Returns are never really free, these costs are built into the price you pay of a garment, at this time Curvaceous don't put pricing of garments up to cover the "what if I need to return"
Return On Promotions - Where clothing is purchased with a gift or bonus offer, i.e buy one get one free, half price etc the gift or bonus must also be returned. If you are unable or do not return the gift or bonus or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus you have kept.
Returns On Free Post Promotions - If you are returning items that had free post and your returns have your order fall below the free post offer a refund is granted less the postage that would have been applied of $8.99 postage.
Australia Post charge for Return to sender mail, at $14 a parcel. If you send your parcel back as a return to sender, Curvaceous will refund less the $14 fee we are charged. It is cheaper for you to affix postage and send your return back.
Curvaceous will process returns within 7 business days, usually sooner but please allow a minimum of 3 business days.
Condition Of Garment - We are unable to accept returns if garments are not received the same way we sent them to you, this means unwashed, unworn, have tags so we are able to re-sell.
We will not refund or accept returns that have animal hair, deodorant marks or odours. Please be careful with our clothing if sending back.
We are unable to accept returns on lingerie or earrings due to hygiene reasons.
Curvaceous do not refund postage costs.