Returns

How to Return

Need to send something back?
Use our Australia Post Returns Portal — $10.99 per parcel.
Click here to start your return ➜
If anything goes wrong, please contact Australia Post directly (it’s their service, not ours).

Full-Price Items

Changed your mind? No worries! Return within 14 days of delivery for your choice of:

• ✅ Refund
• ✅ Web Credit

Discounted Items

Picked up a bargain with a %-off code, markdown or spend-and-save offer?
These are eligible for web credit only when returned within 14 days.
(Excludes items marked Final Sale).

Final Sale

Items marked Final Sale can’t be returned or exchanged.
Please choose carefully — these are special one-off pieces!

Condition of Returns

All returns must be:

• Clean and free of perfume, pet hair and odours
• Unworn and unwashed
• With original tags attached

We’ll have to decline returns that arrive otherwise (and we hate doing that).

Processing Time

We’re quick! Returns are processed within 2–4 business days of arrival.

If We Stuffed Up

Received the wrong item or something faulty?
Let us know within 3 days and we’ll fix it — replacement, refund or web credit as needed.

Important Bits & Bobs

• Earrings, lingerie, hosiery, custom prints and Final Sale items can’t be returned for change of mind.
• Loose threads or tag mislabels aren’t considered faults — we’re human!
• Postage isn’t refundable.
• If your return changes a deal or drops your total below free shipping, we’ll deduct that postage.
• Returning a “free gift” item? If you keep it, we’ll issue web credit only.
• Orders paid with Afterpay or Zip are refunded through them.
• Orders can’t be cancelled once placed (we move fast!).
• NZ customers: you can return eligible items within 14 days — easy!
• Please use trackable postage for returns — we can’t be responsible for lost mail.
• No warehouse drop-offs — our team’s small and not set up for in-person returns.

Your Rights

If your item is faulty or incorrect, even on sale, you’re covered under Australian Consumer Law.
Just email us before sending it back — we’ll look after you.

By Checking Out

By completing your purchase, you agree to these terms. Thank you for supporting a small Aussie business that hand-measures every style so you can shop with confidence